8:45 – 9:15 AM ET · Microsoft Teams · Org: Dan Abreu · Suneet Tatikonda
Dan and Suneet arranged this yesterday evening. Suneet flagged that Armando Euceda (Empower) wants to review additional licensing before Q2 close — a deal is close to slipping. Align on current license count and the gaps narrative before the 12:30 PM customer-facing call with Technologent and Empower.
TentativeClaude Office Hours [Optional]
10:00 – 11:00 AM ET · Microsoft Teams · Org: James Esposito · Company-wide invite
Drop-in session to discuss Claude AI use cases. Optional. Ends at 11 AM — go straight into the NSP Special Meeting.
High PrioritySpecial NSP Meeting — Agentic NetOps Messaging Rollout “Prioritize This One” — Michael Gannon
11:00 AM – 12:00 PM ET · Zoom · Org: Michael Gannon · All Sales + Marketing
Launch of the Agentic NetOps messaging rollout. Michael Pasqualoni confirmed in his weekly agenda that today’s Dream Team meeting is cancelled in favor of this. Do not miss or double-book. No prep needed beyond being ready to receive the new positioning.
Technologent/Empower License Gaps Follow Up
12:30 – 12:55 PM ET · Microsoft Teams · Org: Audrey Verdos (Empower) · Jeff Notaro, Dan, Suneet (NetBrain); Armando Euceda, Hamilcar Brooks (Empower); Tony Fagler, Greg Spencer (Technologent)
Purpose: discuss licenses needed by Empower and why NetBrain is not showing correct counts. Use the 8:45 AM internal sync with Suneet to prepare. Armando is the decision-maker — Q2 deal at risk.
Tomorrow — Thursday, May 28
TentativeDTCC – NetBrain Connect
6:30 – 7:30 AM ET · Zoom · Org: Krishna Makani · rkumar24@dtcc.com, DTCC-NB, Dan, Shiladitya Sen, sperdomo@highpoint.com
Regular weekly connect. Status tentative. Note: the DTCC Weekly Automation call was closed today with no DTCC representation. Krishna sent Ravi Kumar the MOM from today’s DTCC Connect call covering ACL reporting enhancements. Review before joining.
TentativeGTM Enablement Office Hours — Drop In Anytime!
9:00 – 10:00 AM ET · Zoom · Org: Michael Gannon · All Sales (James Esposito, Garrett Linnan, allsales)
New alternating Tuesday/Thursday GTM enablement office hours schedule starting next week. This week’s session is drop-in. Optional attendance.
1:1 with Michael Pasqualoni
10:00 – 10:30 AM ET · Zoom · Org: Michael Pasqualoni · Dan + Michael
Regular 1:1. Bring: MSCI escalation status, Empower Q2 deal and license discussion from today’s calls, Q2 pipeline with 1 month remaining (Pasqualoni signaled Friday is cleanup day).
12:00 – 1:00 PM ET · Microsoft Teams · Org: Jeff Notaro · Dan, Suneet, Mike Christopherson (NB); Suraj Pradhan, Mario Rivas, Paul Gann, Bryan Roberson, Tewodros Eshete, Armando Euceda (Empower)
Goal: validate end-to-end incident response workflow — demonstrable progress required for mid-May review with Armando. This is a second Empower touchpoint tomorrow; come prepared with today’s licensing resolution context.
TentativeNetBrain x IGM — Bi-Weekly Cadence
2:00 – 3:00 PM ET · Microsoft Teams · Org: Michael Edobor · Full IGM Financial team (Karandeep Singh, Dino Pereira, Amandip Kainth, Ian Ballantyne, and others)
Recurring bi-weekly working session to maintain momentum with IGM Financial. Status tentative.
Important Emails — Unread, Last 24h
Action Required
UrgentEscalation — Support Required for NetBrain R12.3 AI Initiative & MCP Next Steps
Prasad escalated directly to Dan. Kalam Shaikh (MSCI, high importance) added: “We would like you to look into this matter and assign some new success manager for MSCI account with whom we can work and take this to closure.” This is a formal escalation requesting a new CSM assignment. Respond today — acknowledge the escalation and set expectations for the path forward.
ActionRE: NetBrain R12.3 | MSCI AI — Project Plan (Attachment)
From: Ravish Dangi → Demetrio Leon Guerrero (MSCI) reply · Tue May 26, 3:07–3:08 PM ET · Unread · Has attachment
Ravish sent the project plan to MSCI. Demetrio Leon Guerrero clarified: Options 1 (R12.3 Production Validation) and 2 (AI Business Justification) are not alternatives — both must be completed. Review the attached project plan and align with Ravish on what this means for timeline and resource commitment before responding to the MSCI escalation.
ActionCANCELLED — MSCI AI Challenges, Roadmap and Next Steps — Internal Discussion
From: Ravish Dangi · Tue May 26, 2:58 PM ET · High Importance · Unread
Ravish cancelled the MSCI AI Challenges internal discussion meeting. Given the live escalation thread, reconnect with Ravish directly to coordinate a response before the MSCI escalation reply goes out.
ActionRE: NetBrain Training Attendee List — Please Confirm June 15th
From: Chiragkumar Barot (CIBC) · Tue May 26, 8:51 PM ET · Jim Dalby added: calendars will need re-inviting once date confirmed
Chiragkumar is asking Dan to confirm if June 15th works for the CIBC NetBrain training. Jim Dalby noted invites will need to be re-issued once the date is confirmed. Reply with a yes/no on June 15th so Chiragkumar can check availability and issue invites.
From: Andrew Wentzell · Tue May 26, 4:12 PM ET · Unread · Next meeting: May 28
Post-meeting notes from today’s Corebridge Ops Cadence. Action items include: [NB/Andrew] look up whether the API connector is applicable to Corebridge’s environment. Review the full summary and follow up on any Dan-specific items before tomorrow’s next Corebridge meeting.
From: Eyituoyo Grage (Ty) · Tue May 26, 4:06 PM ET · Unread · NB: Ty, Dan · TD: Danny Deng
MOM from today’s TD Bank Domain Review session covering Intent Replication Wizard progress and platform cleanup. Review the action items and track any Dan-owned follow-ups for the next TD interaction.
FYI
FYIDTCC Connect MOM — May 26 · ACL Reporting Discussion
From: Krishna Makani → Ravi Kumar (DTCC) · Tue May 26, 6:35 PM ET
Krishna sent Ravi the meeting notes from today’s DTCC Connect: key areas were ACL Reporting enhancements and ongoing automation work. Separately, the DTCC Weekly Automation call was closed earlier in the day (no DTCC representation on the call).
FYIWeekly Agenda 5/26 — Pasqualoni
From: Michael Pasqualoni → Dream Team · Tue May 26, 12:25 PM ET
Wednesday Dream Team meeting is cancelled — join NSP Special Meeting at 11 AM instead (today). Friday: Q2 cleanup with 1 month remaining. AI discussion was Tuesday. Flag any Q2 pipeline concerns before Friday.
FYINorthwell POC Project Plan — Shared by Mike O’Brien
From: Michael O’Brien · Tue May 26, 2:08 PM ET · Shared to: Dan, Ann Caron, Michael Pasqualoni, Walter Boan, and others
“Northwell_POC_Project_Plan May 2026” shared via SharePoint. No action required; review if Northwell is part of your active portfolio.
FYIMSCI Working Session Notes — NTP Config Analysis
From: JyotiRanjan Muduli → MSCI team · Tue May 26, 2:14 PM ET
JyotiRanjan sent MOM to MSCI (Noor, Kalam Shaikh, Prasad, Ashish Jha) covering the NTP configuration analysis reverse-engineering session. Work is progressing on identifying NTP config variants. Context for the ongoing MSCI relationship.
Action Items
UrgentRespond to MSCI Escalation — Kalam Shaikh & Prasad Umredkar
Kalam Shaikh explicitly asked Dan to assign a new success manager for MSCI. Prasad escalated on R12.3 AI and MCP next steps. Coordinate with Ravish Dangi first (the MSCI AI internal meeting was cancelled) to align on the response, then reply to Kalam and Prasad today with a clear path forward.
Prep for 8:45 AM Empower Internal Sync — License Count for Q2 Deal
Suneet flagged a Q2 deal slipping because Armando wants to review additional licensing. Come to the 8:45 AM sync with current Empower license count, seat usage, and the gaps narrative. The external Technologent/Empower call is at 12:30 PM — use the internal call to align messaging.
Follow Up on MSCI K8s License Issue (Nicole Huang)
Nicole Huang followed up again this morning asking if Dan has checked the license server. License 30323516 (universal pool) is not showing K8s nodes on MSCI’s QA instance despite Prasad re-importing and re-running discovery. Respond to Nicole or escalate to resolve before this feeds further into the MSCI escalation thread.
Review MSCI AI Project Plan Attachment (Ravish’s Email)
Ravish sent the R12.3 | MSCI AI project plan with attachment. Demetrio Leon Guerrero (MSCI) clarified that R12.3 Production Validation AND AI Business Justification are both required, not alternatives. Review the plan and understand scope before crafting the escalation response.
Confirm CIBC June 15th Training Date — Reply to Chiragkumar Barot
Chiragkumar is waiting on a yes/no for June 15th so he can check attendee availability and re-issue invites. Jim Dalby noted calendars will need to be re-done once the date is confirmed. Reply today to unblock CIBC training scheduling.
Review Corebridge Action Items Before Tomorrow’s May 28 Meeting
Andrew Wentzell sent the post-meeting summary from today’s Corebridge Ops Cadence. Read it and confirm your action items before the next Corebridge call tomorrow. Action item flagged: API connector applicability for Corebridge’s environment.
Review TD Bank Domain Review Action Items (Ty Grage’s Summary)
Ty Grage sent post-meeting notes from today’s TD Bank Domain Review & Automation session. Review for any Dan-owned follow-ups before the next TD interaction.
Tomorrow1:1 with Pasqualoni 10 AM ET — Bring Q2 + MSCI Escalation Status
Michael Pasqualoni’s 1:1 tomorrow at 10 AM. Recommended prep: MSCI escalation and response plan, Empower licensing resolution from today’s calls, Q2 pipeline health with 1 month left in quarter.